Contact Us
Info@princess-shmincess.com
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Frequently asked questions
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
Our customers' satisfaction is our number one priority.
All eBook sales are final and non-refundable. Once your eBook has been downloaded, it cannot be returned or exchanged.
I accept returns for physical books purchased directly from me within 1 week of delivery if:
- The book arrives damaged or defective (i.e. missing pages)
- You received the wrong item
Return Process:
- Please inspect your order upon reception and contact us via email to info@princess-shmincess immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Include your order number and photos of any damage
- I'll provide return instructions and a prepaid return label if the return qualifies
- Once I receive and inspect the returned item, I'll process a full refund to your original payment method within 5-7 business days
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
The eBook format will be delivered to you instantly.
For the hardcover and paperback, domestic shipping can take up to 7 business days or foreign shipping could take up to 14 business days. Due to global supply chain challenges, shipping times could be longer than usual.
Helpful information
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for. Please note that customers will be responsible for shipping costs. Any returns must be in the original packaging with proof of purchase.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual. If your order hasn't arrived after two weeks, please contact us and we will look into the details. You can estimate shipping times and shipping costs in the cart.